Question 1

Is the car's condition exactly as shown in the pictures?

Accepted Answer

Yes, all photos and descriptions are based on the actual vehicle. We provide detailed inspection reports and guarantee that the car matches our listing. You can also request additional photos or videos before purchase.

Question 2

Can I inspect the car before buying?

Accepted Answer

Absolutely! We encourage buyers to request a detailed vehicle inspection report. Our team can arrange third-party inspections or provide live video walkthroughs so you can see the car's condition firsthand.

Question 3

What happens if the car is damaged during shipping?

Accepted Answer

All vehicles are fully insured during transit. If any damage occurs during shipping, we will handle the claim process and work with you to resolve the issue promptly, including repair or compensation.

Question 4

How does the installment payment work?

Accepted Answer

You can choose a flexible payment plan with a down payment and pay the remaining balance in installments. The exact terms depend on the vehicle price and your location. Contact us for a customized payment plan.

Question 5

What documents will I receive with the car?

Accepted Answer

You will receive all necessary documents including the vehicle title, registration, inspection report, purchase invoice, and any applicable export/import documentation. We ensure a smooth and legal transfer of ownership.

Question 6

Can I check the maintenance records and repair history of this car?

Accepted Answer

Yes, we provide complete maintenance records and repair history. All T-Certified vehicles have detailed service archives, including regular maintenance schedules and parts replacement records. You can view the complete information on the inspection report page or contact customer service for detailed documentation.

Question 7

What if the car doesn't match the description after receiving it?

Accepted Answer

We offer a 7-day no-reason return service (for T-Certified vehicles). If there are significant discrepancies between the vehicle and the description, we will arrange professional verification within 48 hours and provide a full refund or replacement option. All transactions are protected by secured escrow to ensure your fund safety.

Question 8

How to handle used car export procedures and customs clearance?

Accepted Answer

TIGGER provides one-stop export services, including: export license processing, commercial inspection and customs declaration, international shipping arrangements, and destination port customs clearance guidance. Our logistics team will cooperate with local customs agents to ensure smooth clearance. You only need to provide necessary identity documents and import permits.

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